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DJI Care

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DJI Care Enterprise Basic (DJI Matrice 3D)
Activation code for 12 months
Within these 12 months, you have the option of exchanging a defective device for a new or refurbished device up to two times for an additional service fee. The defect may also be the result of an accident caused by you. This service is therefore similar to insurance.
Within these 12 months, you have the option of exchanging a defective device for a new or refurbished device up to two times for an additional service fee. The defect may also be the result of an accident caused by you. This service is therefore similar to insurance.
 
373,00 € *
excl. 0% VAT
Delivery time: 4 - 5 Workdays
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FAQ

Frequently asked questions

What is DJI Care intended for in professional drone operations?

DJI Care provides selected DJI and DJI-Enterprise products with protection for a defined period. According to the product specifications, coverage includes accidental damage caused by crashes, water exposure, signal interference and user error.

What should I consider when selecting a DJI Care code?

The Care code must match the respective DJI model or payload exactly. It is also important to determine whether you need an activation code for 12 months or a renewal code for a further 12 months.

How long does protection under DJI Care products last?

The listed DJI Care products are designed for a protection period of 12 months. Suitable renewal codes can provide coverage for a further 12-month period.

How many replacement units are available with DJI Care?

According to the product specifications, typical DJI Care Enterprise Basic products provide for up to two replacement units. The exact allocation depends on the applicable Care product and the respective DJI system.

Is DJI Care suitable for surveying, inspections or public safety and emergency services operations?

Yes, particularly when drones or sensors are used regularly in business-critical operations. In areas such as surveying, building inspections, thermography, mapping or public safety and emergency services applications, protection against typical accidental damage can help safeguard mission planning.

Still got questions? Just get in touch. Contact support

DJI Care for professional drone operations

Protection

Predictable handling of accidental damage

DJI Care provides selected DJI and DJI-Enterprise products with time-limited protection against damage during professional use. According to the product specifications, this includes accidental damage caused by crashes, water exposure, signal interference and user error. Depending on the applicable Care product, up to two replacement units are available within 12 months.

Applications

For mission-critical drone workflows

Protection is particularly relevant when drones or sensors are used regularly for planning- and mission-critical tasks. These include surveying, building inspections, thermography, mapping, public safety and emergency services operations, or technical documentation. DJI Care helps organisations manage the risk of unexpected damage more effectively within such workflows.

Selection

Choose the right code for your system

DJI Care is model-specific and must match the respective DJI product. It is also important to determine whether you need an activation code for a new protection period or a renewal code for a further 12 months. Therefore, check the product designation carefully before assigning the Care code to a system.

  • Check the exact DJI model
  • Check whether activation or renewal is required
  • Observe the protection period: 12 months
  • Up to two replacement units available
  • Check coverage according to the Care terms

Airclip

Consulting for Enterprise operators

Airclip supports professional users in selecting suitable DJI Care options for drone and payload systems. Accurate assignment of Care products is particularly important for fleets, authorities and regularly deployed Enterprise systems. This makes it possible to align protection with the operational profile, system inventory and planned use.

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