Description
With DJI Care Enterprise Basic for the Phantom 4 RTK, you purchase an activation code to be redeemed on the DJI website within 48 hours of first operating your device.
This gives you the option to receive up to two replacement devices in "new" or "like-new" condition for a defective device during the 12-month validity period, subject to an additional service fee.
Damage explicitly covered includes:
- Operating errors,
- Signal interference,
- Crashes,
- Collisions,
- Water damage.
Service fees payable when sending in the device:
- 299€ for the first replacement device
- 399€ for the second replacement device
Within the service region (EU), replacement shipping is free of charge. Outside this service region, the customer must bear any applicable shipping costs and customs duties.
The DJI Enterprise Shield product can only be activated when purchasing a new device. The product includes only the activation code for registering your drone with DJI.
Further information is available on the following DJI website (if required, please use the translation function in Google Chrome).
FAQ
When can I use DJI Care Enterprise Basic?
DJI Care Enterprise Basic can be activated in the following cases:
- You purchased your Phantom 4 RTK new from an authorised dealer and have not yet activated it, or
- You registered your new Phantom 4 RTK with DJI for the first time within the last 48 hours, or
- Your Phantom 4 RTK was repaired by the DJI Service Centre within the last 72 hours.
To meet the deadline, activation on the DJI website is decisive.
What does DJI Care Enterprise Basic cover?
Covered are accidental damage to or defects in the housing, gimbal and camera, batteries, as well as the propulsion system and propellers of the Phantom 4 RTK.
Intentional or grossly negligent damage, as well as theft of the drone, is not covered. Damage caused by third-party accessories or by operating the device outside the permitted operating conditions is also not covered.
What additional fees apply?
When replacing a defective device with a "new" or "like-new" replacement device, a flat fee of 299€ is charged for the first replacement device and 399€ for the second replacement device.
How does the replacement process work?
- Create a service request on the DJI website.
- Send the defective device to DJI. Make sure that no parts are missing.
(If you send in a battery, it will also be replaced when the device is replaced.) - DJI will inspect the damage. If you use the replacement service, the service fee stated above will become payable.
- Once DJI has received the service fee, a replacement device will be sent to you.
Scope of delivery
- Activation code for 12 months (to be redeemed with DJI)